Supporter FAQs

As a global animal welfare organisation we work both locally and around the world to end animal suffering.

We lobby governments to create sustainable change for animals. World Animal Protection is not affiliated or aligned to any particular political party or government.

We protect the world’s animals. We always have done, and we always will. But every day, in every country, millions of animals are suffering. And the more people who know about us, the more animals we can reach.

That’s why we need our name to evolve. That’s why we need a name that is clearer, more distinct and more memorable. That’s why we are now World Animal Protection. Read more here.

When enough people like you, who care about animals and are willing to stand up for what’s right, come together, a better world for animals isn’t just possible – it's within reach. Animal Protectors’ regular gifts (monthly donations) fund vital research, help to expose cruelty, and confront those with the power to stop it.

Find out more about the movement dedicated to improving the lives of animals everywhere, forever.

World Animal Protection is a global charity - we use the collective power of our worldwide offices to deliver long-term solutions to end animal cruelty in more than 50 countries; both in New Zealand and overseas. In New Zealand, donee status is granted to charities that are either based in New Zealand and predominately use their funds for local purposes, or are a humanitarian group. We are certainly a registered charity, but our on-going dedication to global animal welfare issues (of which New Zealand is a part) means we have not been granted donee status in New Zealand by the IRD, and unfortunately donations cannot be claimed at this time.

If you would like to cancel your donation, please contact our Supporter Care Team. Did you know you can also lower your donation amount or place your donation on a temporary hold? Talk to the team about an option that works best for you.

Please note that cancellations may take up to 7 days to action, and that further debit(s) may be incurred during this period.

If you have just signed up with a fundraiser on the street or in a shopping centre, your details may still be being processed by our fundraising agency. Please contact our Supporter Care Team to cancel your donation.

• By phone: to make a credit card donation by phone, please call 0800 500 9772 (11am to 7pm, Mon-Frid

  By mail: download our donation form and send with your credit card details to World Animal Protection, Private Bag 93220, Parnell, Auckland, New Zealand

Yes, you can. You’ll need to include your name or supporter number in the description, then contact us with your name, address and donation amount so we can identify and receipt your gift.

If you’d like to give in this way, you can send your gift to the following account:

Account Name: World Animal Protection
BSB: 02-0100
ACC: 0954485-00
Swift Code: BKNZNZ22

The CSC is a 3 or 4 digit number that is not part of the credit card number. It's an additional security code that indicates the card is in your possession.

The number is usually printed on the back of Visa and MasterCard, or on the front of American Express.

If you would like to cancel your donation, please contact our Supporter Care Team. Did you know you can also lower your donation amount or place your donation on a temporary hold? Talk to the team about an option that works best for you.

In 2022, 85% of funds raised* in New Zealand went towards protecting animals through our campaign work, be it lobbying and advocacy or caring for rescued bears at our partner sanctuaries. The rest of funds went into essential administrative and fundraising costs. We always ensure your vital donation is making the biggest impact for animals and is helping achieve lasting change.

For every $1 you donated in 2022: 85% went directly towards protecting animals around the world, 2% paid for staff and administration, and to help raise the next dollar – 13% was spent on fundraising.

*These figures are taken from the New Zealand 2022 audited accounts

We’re sorry that you’re not happy with the service you’ve received. Supporter satisfaction is very important to World Animal Protection. Effectively managing complaints is a key component of building and managing trust with supporters, who’s dedication makes our work possible.

To make a complaint please contact us on info@worldanimalprotection.org.nz or call our dedicated Supporter Care team on 0800 500 9772.

It’s easy! Choose from our selection of eCards, enter your loved one’s details, a short message and pay for your gift.

You will then receive an email to view your eCard and decide which date you want it to go out to your loved one. Don’t forget to check your junk mail if you can’t see that email. Choose the date to send your eCard and it’s all done. You have chosen a caring gift that keeps on giving!

It’s all up to you. You can choose to send your e-card immediately, or the next day or the next month! Once you have paid for your eCard, you will receive a scheduling email. Click on the link and select the date you want the eCard to go out.

Watch out for your scheduling email. If you don’t see it, don’t forget to check your junk mail!

Over the past 50 years, World Animal Protection supporters have helped us end the needless suffering of animals around the world. We work around the globe to influence decision makers to put animals on the global agenda and to help the world see how important animals are to all of us.

Every gift you give through World Animal Gifts is a contribution which will help the program you have selected as well as our other animal welfare programs around the world. Your donation will be used where it is needed the most as we strive to create a world where animal welfare matters and animal cruelty has ended. The animals are grateful for every bit of generosity.

In 2022, 85% of funds raised* in New Zealand went towards protecting animals through our campaign work, be it lobbying and advocacy or caring for rescued bears at our partner sanctuaries. The rest of funds went into essential administrative and fundraising costs. We always ensure your vital donation is making the biggest impact for animals and is helping achieve lasting change.

For every $1 you donated in 2022: 85% went directly towards protecting animals around the world, 2% paid for staff and administration, and to help raise the next dollar – 13% was spent on fundraising.

*These figures are taken from the New Zealand 2022 audited accounts

Once merchandise is printed and shipped, the profit from the sale comes to World Animal Protection and is used to help animals where the need is greatest.

Our mission is to move the world to protect animals, not develop more merchandise product lines. We do offer jumpers, tshirts, bags etc so supporters can bring awareness to the suffering of animals but we use a platform that allows print on demand so there is no cost to our organisation.

In 2022, 80% of funds raised* in Australia went towards protecting animals through our campaign work, be it lobbying and advocacy or caring for rescued bears at our partner sanctuaries. The rest of funds went into essential administrative and fundraising costs. We always ensure your vital donation is making the biggest impact for animals and is helping achieve lasting change.

For every $1 you donated in 2022: 85% went directly towards protecting animals around the world, 2% paid for staff and administration, and to help raise the next dollar – 13% was spent on fundraising.

*These figures are taken from the New Zealand 2022 audited accounts